Casino / Mobile
This page sets out the legal framework that governs your account with us. Access to 11kbet and use of any feature on this platform depends on your local law and the eligible regions we serve — read this before you open or operate an account.
Our legal terms apply to every interaction you have with 11kbet — from the moment you open an account through to any transaction you record in your wallet. Whether you fund your account via Nagad, Upay or Bank Transfer, the same policy governs what we owe you and what you agree to provide us. Nothing in these terms overrides the laws of the jurisdiction where you are located; if local law restricts access, that restriction takes priority over any account agreement with us. We do not make eligibility decisions on your behalf — that responsibility sits with you. Where a specific activity, such as sports betting or casino play, faces separate regulation in your region, you should confirm your local position before proceeding. We hold transaction records linked to the payment method you used at the time of each deposit or withdrawal. If you have a dispute about a recorded transaction — whether it was processed through Nagad, Upay or Bank Transfer — the first step is to raise it through your account dashboard, where the full transaction history is visible. Our support team can then cross-reference that record with the details on file.
Nagad transactions are recorded in your account history
Upay deposits and withdrawals appear under your wallet ledger
Bank Transfer instructions and references are shown inline at the cashier
Not every interaction with 11kbet falls under the same set of rules. This section draws clear lines between what our legal policy directly governs and where separate terms or external rules apply. Knowing the difference helps you raise the right question in the right place.
Covered. Creating, verifying and closing your account are governed by this policy. Eligibility to hold an account depends on your local law and the regions we currently serve — we do not override that boundary.
Covered. Deposits and withdrawals processed through Nagad, Upay or Bank Transfer are subject to the transaction terms stated at the cashier screen. The record of each transaction is held in your account wallet history.
Covered. Game titles, odds displays and any published promotional content on 11kbet fall under our content policy. We own or licence the content shown; you may not reproduce or redistribute it without our written agreement.
Not covered by this policy. Payment processors, mobile wallet providers like Nagad or Upay, and game studios operate under their own separate terms. Disputes with those parties must be directed to them; we are not party to those agreements.
You have several concrete options available to you at any point while your account is active. Your transaction history is always accessible from the account dashboard after login — no request needed, just open the wallet section and every recorded movement is listed there with a date, amount and the payment method used. If any account detail we hold is incorrect — your registered name, contact number or linked payment reference — you can update it directly in the account settings page. Some changes, such as a registered mobile number that is also your Nagad or Upay wallet identifier, may require identity verification before the update takes effect; the fields on the settings page will indicate when that step is needed. If you want to raise a formal question about this policy, you can contact our support team through the channels listed in the section below. We aim to acknowledge policy questions within a reasonable period and will give you a written response where the matter requires one.
Open the wallet section in your account dashboard to see every deposit, withdrawal and adjustment. Filter by date or payment method — Nagad, Upay or Bank Transfer — to locate a specific entry.
Go to account settings to update contact details or payment references. Where identity verification is needed before a change takes effect, the relevant field will prompt you through the required steps.
Contact support through live chat or email to submit a formal policy question. Give the transaction reference or account detail you are asking about so our team can locate the correct record quickly.
If you wish to close your account, contact our support team directly. We will confirm the steps required, process any outstanding balance to your verified payment method, and close the account once those steps are complete.
Reach our support team through whichever channel fits your situation. For an urgent account issue, live chat is the fastest path. For a formal written record of a policy question or dispute, email is the right choice — it creates a traceable thread both sides can refer back to. Our team handles policy queries for Bangladesh members and can route your question to the right internal contact when a specialist review is needed.
Open the chat icon from the account menu for direct, real-time support on account access or transaction questions.
Send your policy question or formal dispute notice by email. Include your account reference and the transaction detail so we can locate the correct record and respond in writing.
Many policy-related steps — reviewing records, updating details, checking pending transactions — can be completed without contacting support. Start in your account dashboard after login.
We collect only the information needed to operate your account and process your transactions. That includes your registration details, the payment references you use — such as your Nagad or Upay number, or your Bank Transfer details — and your activity records. We do not sell your personal data to third parties. Cookies are used on this site to maintain your session and remember your account preferences; you can manage cookie settings through your browser. We retain your account data for as long as your account is active and for a period afterward as required by applicable rules. If you want to know what data we hold on you, or to request a correction, contact us through the support channels above and we will confirm the process.
Registration details, payment method references and transaction records. We hold only what is needed to run your account and process transactions via Nagad, Upay or Bank Transfer.
Cookies maintain your login session and save account preferences. Manage them through your browser settings at any time. Disabling session cookies may affect how your account loads.
Your account data is kept while your account is active and for a defined period after closure, in line with applicable requirements. After that period, data is deleted or anonymised.
Contact support by email with your account reference to ask what data we hold or to request a correction. We will confirm the process in writing and action eligible requests within a reasonable timeframe.
The questions below cover the situations we hear about most often from members in Bangladesh. If your question is not listed here, reach out through live chat or email and our team will respond.
Yes. Access to 11kbet depends on your local law and the eligible regions we serve. We do not make that eligibility decision for you — it is your responsibility to confirm that accessing and using this platform is permitted where you are located.
The full terms are published on this site. When you open an account, you agree to the terms in effect at that time. If we update them, the revised version is posted here, and continued use of your account after that point means you accept the updated terms.
Open your account dashboard and locate the transaction in your wallet history. If the record does not match what you expected, raise it through live chat or email with the transaction reference, the payment method used — Nagad, Upay or Bank Transfer — and the date.
We hold your registration details, the payment references linked to your account and your transaction history. Contact our support team by email with your account reference to request a full list of what we hold or to ask for a correction to any record.
You can request account closure and ask about data deletion at the same time. Some data must be retained for a period after closure under applicable requirements. Contact support by email and we will explain exactly what is retained and for how long.
Before closure is processed, any outstanding balance will be transferred to your verified payment method — whichever of Nagad, Upay or Bank Transfer is confirmed on your account at the time. Our support team will walk you through the steps when you make the request.