Casino / Mobile
This page explains exactly what information 11kbet collects when you create an account, how we use it, and what choices you have over it. Access to our platform depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact number, email address and any payment identifiers linked to your wallet. If you deposit via Nagad, Upay or Bank Transfer, the transaction reference and amount are recorded in your account wallet history. We collect this because we need it to process your account, verify transactions and respond to support requests. We also collect technical data automatically — the device type, browser session identifiers and approximate connection region. This helps us keep your account accessible and detect unusual login activity. We do not sell this data to third parties for marketing purposes. Cookies are used to keep your session active and remember your account preferences between visits. You can manage cookie settings through your browser, though doing so may affect how certain account features work. Retention of your data follows the period your account remains active, plus any period required by applicable legal or compliance obligations in eligible regions. When you close your account, we will retain only what is required by those obligations and then delete the remainder.
Nagad transaction references are stored in your wallet history for account reconciliation.
Upay payment identifiers are logged against your account for support and verification purposes.
Bank Transfer records, including reference numbers, are retained in your cashier history.
Device and session identifiers are collected automatically to keep your account login secure.
This privacy policy applies to all interactions you have directly with 11kbet — through the website at 11kbet, through any mobile browser session, and through any account support channel we operate. It does not govern third-party services you may reach through links on our site, nor does it extend to payment processors who handle your Nagad, Upay or Bank Transfer transaction on their own infrastructure. Those services have their own privacy terms. Whether this policy applies to you also depends on your local law and eligible region.
Covers all data collected when you register, log in or update your account details on 11kbet.
Covers records of deposits and withdrawals processed through your account wallet, including local payment references.
Covers technical session data collected while you browse the lobby, games and cashier pages on our platform.
Does not cover data handled independently by Nagad, Upay, Bank Transfer providers or any external link destination.
You have several practical options regarding the data we hold on your account. First, you can review the information stored against your profile by logging in and opening the account settings section — your registered contact details, wallet history and session preferences are all visible there. If any detail is incorrect, you can update most fields directly in account settings; for changes that require identity verification, our support team handles those requests. You can also raise a question about any specific data point by contacting support through the channels listed on this page. If you want to request deletion of your account and associated data, you can make that request in writing via our contact form — we will process it subject to any retention obligations that apply in your eligible region. We aim to respond to all data-related requests within a reasonable period, and we will let you know if a request falls outside what we are able to action under applicable rules.
Log in and open account settings to see your registered details, wallet history and session preferences at any time.
Update most fields directly in account settings; contact support for changes that require identity verification.
Send a message through our support contact form with your account reference and the specific data point you are asking about.
Submit a written deletion request via the contact form; we process it subject to retention obligations in your eligible region.
If you have a question about how we handle your data, or you want to exercise any of the rights described on this page, the fastest path is through our account support channel. Include your registered account reference and a clear description of your request so we can locate your records without delay. For wallet-related data questions — such as a Nagad or Upay transaction you want explained or removed — attach the transaction reference visible in your cashier history.
Submit your privacy request through the contact form in your account dashboard. Include your account reference and the specific data question.
Open the support chat from your account page for faster responses on urgent data or wallet-history questions.
Send your written request by email if you prefer a documented thread. Use the address shown in the account help section.
We apply standard security measures to the data stored on your account — access is controlled, connections to the platform use encryption, and account login activity is monitored for unusual patterns. If we detect a sign-in from an unfamiliar device, you may be asked to verify your identity before access is granted. Cookies placed during your session are used only to maintain your login state and account preferences; they are not shared with advertising networks. You can clear or block cookies through your browser settings, though some account features depend on session cookies to work correctly. We do not retain your data indefinitely — active accounts are kept for the duration of your membership, and closed accounts are retained only for as long as legal or compliance obligations require. Any question about our retention schedule or security practices can be directed to support using the contact paths listed on this page.
Your account session and payment references — including Nagad and Bank Transfer details — are transmitted over encrypted connections to prevent interception.
Session cookies keep your login active and store your account preferences. You manage them through your browser; blocking them may affect account features.
Unusual login activity triggers a verification step before your account can be accessed from an unfamiliar device or connection.
We hold your data for as long as your account is active and for any period required by applicable rules after closure. On request, we delete what we are permitted to remove.
These questions cover what we hear most from account holders in Bangladesh about data, access and how to reach us with a request.
We collect the details you enter during registration — name, contact number and email — plus any payment identifiers linked to your wallet. If you use Nagad or Upay, the transaction reference is stored in your account history. Technical session data, such as device type, is collected automatically.
Yes. Log in and open account settings to view your registered contact details, wallet transaction history and session preferences. If something looks incorrect, you can update most fields directly there. For changes that need identity verification, contact our support team with your account reference.
We do not sell your data to third parties for marketing. Payment processors handling your Nagad, Upay or Bank Transfer transaction handle data under their own privacy terms. We may share information only where required by applicable legal or compliance obligations in your eligible region.
Send a written deletion request through the contact form in your account dashboard, including your account reference. We process it subject to any retention obligations that apply in your eligible region. We will confirm what can be deleted and advise on any data we are required to keep.
Cookies are used to keep your login session active and remember your account preferences. They are not shared with advertising networks. You can manage or block cookies through your browser settings, though blocking session cookies may affect how some account features function during your visit.
Once you close your account, we retain only the data required by applicable legal or compliance obligations in your eligible region. Everything else is deleted. If you want to know what we are required to keep in your case, you can ask through our support contact form.
Contact us through the support chat or contact form in your account dashboard. Include your account reference and a clear description of your question. For wallet-related data queries — such as a Nagad or Bank Transfer record you want explained — attach the transaction reference from your cashier history.