Casino / Mobile
These terms set out the rules that apply when you open an account, make a deposit through Nagad or Upay, and use any part of the 11kbet platform. Access to our services depends on your local law and eligible region — read this page before you proceed so your account session starts on solid ground.
When you complete account registration and log in for the first time, you confirm that you have read and accepted these terms in full. We treat that acceptance as a continuing agreement — it covers every session, every wallet action and every piece of content you reach through 11kbet. The terms apply regardless of whether you access the platform through a mobile browser or a saved link on your Android home screen. Your account wallet records every transaction you initiate. When you deposit via Nagad or Upay, the amount moves from your mobile wallet into your 11kbet account balance as reflected on the cashier screen. Bank Transfer instructions appear inline on that same screen. We do not alter the transaction record on our side without notifying you through the account message centre. Eligibility is governed by the laws of your jurisdiction. We do not make representations about legality in any specific region — that determination rests with you. If your local law does not permit participation in online wagering services, these terms do not override that position. Where access is permitted, these terms apply fully from the moment your session begins.
Deposits via Nagad fall under transaction terms; the amount and timestamp are recorded in your wallet history the moment the transfer is confirmed.
Upay transfers are subject to the same wallet rules. Any discrepancy between your Upay receipt and your 11kbet balance should be raised with support immediately.
Bank Transfer details are shown inline on the cashier screen. Processing follows banking network timelines; confirm receipt through your account transaction log.
Not every part of your experience falls under the same set of rules. These terms define clearly what we govern directly and where the responsibility sits elsewhere. Understanding the boundary helps you know who to contact when something needs attention.
Creating, maintaining and closing your 11kbet account is fully within scope. This includes login credentials, session management, account suspension and the steps to reactivate access if your account is paused.
All deposits and withdrawals processed through your account wallet — including Nagad, Upay and Bank Transfer — fall under these terms. The cashier screen reflects the current state of each transaction.
Game content made available through Pragmatic Play, Habanero, PlayStar, CQ9 and Spadegaming is subject to each studio's own content rules. We host the access; the studio governs the game mechanics and prize structures.
Payment network behaviour, mobile wallet provider policies and your device operating system are outside our control. We cannot apply these terms to Nagad's or Upay's internal processing rules — those are governed by the respective provider.
These terms are not one-sided. You have clear, practical actions available to you at any point during your time as an account holder. Your transaction history is available in your account dashboard after login — every deposit, withdrawal and balance adjustment is logged there, and you can review it at any time without contacting support. If a detail in your account profile is incorrect, the account settings screen lets you submit a correction request directly. Changes to sensitive fields such as your registered mobile number go through a verification step shown on that same screen. If you believe a transaction has been recorded incorrectly, raise the issue through the support channel before the session ends — the sooner you flag it, the faster the wallet log can be checked. You also have the right to request a full account review, including a summary of your active terms acceptance, by contacting us through the policy contact route listed on this page. We keep that process straightforward so you are not left waiting.
Your full transaction log is visible in the account dashboard after login. No support request needed — the history is always there for you to check.
Account settings let you update profile information directly. Sensitive field changes trigger a verification step shown inline — follow the instructions on that screen.
If any part of these terms is unclear, contact us through the support route on this page. We will respond with the relevant clause and the action available to you.
A full account review — including your terms acceptance record — is available on request. Submit the request through the contact path below and we will confirm receipt.
If a clause in these terms is unclear, or if you need to raise a wallet discrepancy or an account access issue, reach us through one of the routes below. Responses cover account-level questions, transaction queries and policy clarification — not general product browsing. Have your registered mobile number and transaction reference ready when you write in.
Open the chat widget from the bottom of any page while logged in. State your account ID and the specific clause or transaction you are asking about.
Send your question to the support address shown in your account settings. Include your registered Nagad or Upay number if your query relates to a wallet transaction.
Policy update notices and account-level alerts are sent to your in-account message centre. Check it after login for any terms change notifications we have sent.
We keep account data only for as long as your account remains active and for the period required after closure under applicable record-keeping rules. Cookie use on the platform is limited to session management and preference storage — no third-party advertising trackers are placed through the 11kbet domain without disclosure. Account security relies on the login credentials you set at registration; we recommend not sharing those credentials with anyone, and the account settings screen lets you update your password at any time. If you want to know what data we hold, or if you want to request a change to your account record, the support routes on this page are the right starting point.
Account records are kept for the duration of your active account and for any post-closure period required by applicable rules. You can request a summary of held data through the support contact route.
Cookies on 11kbet manage your session and remember display preferences. No third-party advertising cookies are set without disclosure. You can review cookie settings in your browser at any time.
Your login credentials are your responsibility. The account settings screen lets you update your password directly. If you suspect unauthorised access, contact support immediately and change your credentials.
To correct a data record or request account changes not available through self-service settings, contact us via live chat or email. We confirm receipt and tell you the next step within the response.
The questions below cover what account holders in Bangladesh ask most often about how these terms work in practice. If your question is not listed here, the support routes on this page will get you a direct answer.
Yes. Whether you open 11kbet through a saved browser link or a direct URL on your Android device, the same terms apply. The access method does not change the agreement — your account session is governed by these terms from the moment you log in.
Closing your account ends your active session, but certain clauses — particularly those covering transaction records and data retention — continue to apply for the period required under applicable rules. The current state of your account record is visible in your dashboard before you close.
We notify you of material changes through the in-account message centre before they take effect. Continuing to use the account after the notice date constitutes acceptance of the updated terms. You can always review the current version on this page.
Transaction terms require you to raise wallet discrepancies through support with your transaction reference. The wallet log on the cashier screen and your Nagad receipt are the two records we check. Raise the issue before your session ends where possible.
Game content from studios like Pragmatic Play, Habanero and CQ9 is subject to each studio's own rules. Payment network behaviour — such as Upay's internal processing — is governed by the provider. These terms cover your account, wallet and access to the platform itself.
Your terms acceptance record is held against your account. You can request a summary by contacting support through live chat or email. The date of your most recent acceptance is included in that record.